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Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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20th March 2015

Get ready for the Virtual Classroom Revolution

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Weekly Tip Six


Effective Listening

Improve your listening skills...


Accurately listening is a skill which requires conscious effort to employ.  The following checklist might help you to be a better listener.

L = Look at the person speaking, have good eye contact.
I = Inquire with questions to show interest.
S = Summarise your understanding of what the person is saying.
T = Take notes, preferably pattern notes in order to be creative at the same time.
E = Encourage with nods, smiles and use of silence.
N = Neutralise your feelings, keep an open mind – the delivery may be poor but the content valid.


For more insights check out our resource Listening Effectively


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