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Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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Weekly Tip Five

 

Assertiveness

Assert yourself and say ‘NO’

 

When another person’s behaviour is having a negative impact on you, and the results you can achieve, you have a right to assert your need for a changed behaviour.  Use the DESC formula.

DESCRIBE THE SITUATION
• What are the behaviours you find difficult?

• When and how are they displayed?

• Recent examples of the behaviours

 

EXPRESS HOW YOU FEEL
• How does the person’s behaviours make you feel?

• How does this impact your feelings towards them?

• How is this affecting your relationship with them?

 

STATE ALTERNATIVE BEHAVIOUR
• What do you want them to do?

• How do you want them to do it?

 

CONSEQUENCES
• Why the different behaviour is important to you?

• What will happen to the results (for both of you) if the behaviour changes?

• What will happen to the relationship between the two of you?

• Benefits for both of you.

 

For more insights check out our resource How to be Assertive

 

(view all Weekly Tips)