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Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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Weekly Tip Thirty Nine

Tackling Behavioural Performance Problems

 

Gather the facts and then use the DEAL WITH IT formula:

 

D

Describe a recent example of the problem.  Give details of your observation.  What
did you see/hear, when, where, what did the employee do, what was the effect on others

E

Use other examples of the problem if the employee doesn’t accept your first description

A

Agree that the problem exists versus who is to blame

L

Let the employee explain the problem as they see it; keep an open mind but don’t be fooled by excuses

   

W

Work together on a solution; seek a solution from employee and support it if it is a good one

I

Identify an action plan with employee’s input

T

Test employee’s commitment to it e.g. “Are you prepared to give this plan your highest priority?”

H

Hold employee accountable for improvement e.g. “I am expecting you to...”

   

I

Indicate importance of a resolution e.g. “Do you agree that it is essential to solve this problem”

T

Track improvements with follow-up meeting or meetings over a short time frame

 

For more insights check out our resource Coaching For Performance Improvement

 

(view all Weekly Tips)