New to

Create a New Login

Register now and create a new User Login - It's free and only takes a minute.

You get complete access to:

  1. Free trial versions of new products
  2. Free online presentations on training topics
  3. Free bonus products (exclusive to registered users only)
  4. Member only articles and papers
  5. Regular product updates
  6. Skype based personal consultancy sessions

Ten MOST POPULAR Products's 10 most popular items - buy now...

Tip of the Week

Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

[read more] [see all]

Latest News

20th March 2015

Get ready for the Virtual Classroom Revolution

[read more] [see all]

Training Delivery

We can provide trainers to create and run customised courses and training webinars for you using the resources on this site anywhere in the world.

For more information contact us:

FREE Articles

Take a look at a selection of our short articles to give you a feel for our views on topical issues.

Download the articles for FREE. Use them any way you want.


Frequently Asked Questions (FAQs).

View FAQs

Weekly Tip Thirty Nine

Tackling Behavioural Performance Problems


Gather the facts and then use the DEAL WITH IT formula:



Describe a recent example of the problem.  Give details of your observation.  What
did you see/hear, when, where, what did the employee do, what was the effect on others


Use other examples of the problem if the employee doesn’t accept your first description


Agree that the problem exists versus who is to blame


Let the employee explain the problem as they see it; keep an open mind but don’t be fooled by excuses



Work together on a solution; seek a solution from employee and support it if it is a good one


Identify an action plan with employee’s input


Test employee’s commitment to it e.g. “Are you prepared to give this plan your highest priority?”


Hold employee accountable for improvement e.g. “I am expecting you to...”



Indicate importance of a resolution e.g. “Do you agree that it is essential to solve this problem”


Track improvements with follow-up meeting or meetings over a short time frame


For more insights check out our resource Coaching For Performance Improvement


(view all Weekly Tips)