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Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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Weekly Tip Thirty Seven

Confronting Others


 

C

Communicate your needs and the reasons for them; state which of your needs are met and unmet; focus on your unmet needs and describe what is currently happening.

O

Open mind.  Keep an open mind.  The other person might not be unreasonable and might see things from your point of view.  Do not necessarily expect a ‘fight’.  Predict how they might react.

N

Neutralise your view of the other party.  Avoid personal bias.  Ask open questions, listen, summarise and try to understand their situation and where they are coming from.

F

Find out their ideas for resolving the conflict.  Build on their ideas.  Add your own ideas, be creative in finding a fresh solution.  Collaborate in viewing the problem from a different angle.

R

Respond to the other party’s ideas as positively as you can and respond (versus react) to their behaviours.

O

Own the outcome with the other party.  Agree to jointly work on the solution.

N

New way of working.  Establish a new norm to work together for a better relationship and results.

T

Treat the other party with respect. 

Build on the relationship. Improve the results.

 

For more insights check out our resource How to be assertive

 

(view all Weekly Tips)