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Tip of the Week

Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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20th March 2015

Get ready for the Virtual Classroom Revolution

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Weekly Tip Thirty Six

Providing Positive Employee Feedback


Providing regular positive feedback to individuals on their performance is one of the most important parts of a manager’s job.  However, managers are notoriously bad at doing it.

 

P

Be PRECISE about the facts, give explicit examples - “I really enjoyed the presentation you gave this morning.  It was exactly the right length, your slides made a big impact and you really connected with the  audience.”

R

Gain a REACTION to the feedback – “How did you feel about the presentation.”

A

AGREE why the outcome was so positive – “What do you think contributed to your success?”

I

INVITE ideas for further development – “How do you think you can build further on your presentation skills?”

S

SUPPORT ideas – “How can I help you with these further development ideas?”

E

EMPOWER next steps – “So if you can come back to me with specific ideas on how to grow your knowledge and skills I can review them with you and we can work together on them.”

 

For more insights check out our resource Increasing Performance and Satisfaction

 

(view all Weekly Tips)