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Tip of the Week

Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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20th March 2015

Get ready for the Virtual Classroom Revolution

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Weekly Tip Thirty

Handling Employee Reactions

When raising a performance problem with an employee you do not always get an open/accepting response.

Here are some tips for handling passive reactions.

The passive person can be quiet, withdrawn, disinterested and/or silently defiant. The person is simply passive.


You should:

  • Be patient – slow the conversation down.
  • Use silence – allow space for a response.
  • Ask a variety of questions – closed questions to get the person talking.
  • Use follow-up and probing questions.
  • Paraphrase.
  • Show empathy.







For more insights check out our resource Managing Difficult People.



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