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Tip of the Week

Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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20th March 2015

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Weekly Tip Twenty Nine

Handling Employee Reactions

Handling hurt employee reactions...

When raising a performance problem with an employee you do not always get an open/accepting response.


Here are some tips for handling hurt reactions.

The hurt response is often characterised by a demonstration of strong feeling and emotion.


You should:

  • Stick to the issue, while behaving more gently.
  • Accept the hurt feeling and allow expression.
  • Have the person summarise what you have said. Have they heard you correctly?
  • Alter the person’s perspective; recall the positives and negatives; are they dwelling on negatives? Think about it.
  • Take a break, offer coffee, have tissues to hand.
  • Show empathy by sharing a similar experience of your own.
  • End on a note of hope by jointly developing a goal and constructive steps to achieve it.
  • Arrange sequenced interviews over a few weeks.









For more insights check out our resource Managing Difficult People.



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