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Gather the facts and then use the DEAL WITH IT formula...
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Tackling behavioural problems...
- Don’t be vague e.g. “It seems to me that...”
- Avoid absolutes e.g. “You always/never”.
- Stay away from personal attacks “You are rude, lack sensitivity to others, can’t be bothered to...” etc.
- Use factual, descriptive language in a non-judgemental way:
For more insights check out our resource Coaching for Performance Improvement