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Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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Weekly Tip Twenty Four

Raising Behavioural Problems

Tackling behavioural problems...

 

- Don’t be vague e.g. “It seems to me that...”

- Avoid absolutes e.g. “You always/never”.

- Stay away from personal attacks “You are rude, lack sensitivity to others, can’t be bothered to...” etc.

- Use factual, descriptive language in a non-judgemental way:

  • “I saw/heard you (describe behaviour) this was on (day/date) at (time) and the result was (describe result)”.
  • “Do you agree this is what happened?”
  • “I am concerned because (describe effect on others and ensuing results).
  • “I need to address this behaviour with your help”.
  • “What can you do to behave better/differently (in line with performance requirements/measures)?”

 

 

 

 

For more insights check out our resource Coaching for Performance Improvement

 

(view all Weekly Tips)