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Tip of the Week

Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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20th March 2015

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Weekly Tip Twenty Two

Handling Employee Reactions

Controlling telephone calls...

 

When raising a performance problem with an employee you do not always get an open/accepting response.

Here are some tips for handling an evasive employee reaction.

In this response the person accepts the existence of a problem but doesn’t accept their responsibility for causing or resolving the matter.  The person could be described as a ‘wriggler’.

You should:

  • Use an assertive tone of voice, lower your tone, speak clearly and deliberately.
  • Use direct eye contact.
  • Use open, probing questions to identify the real problem versus excuses.
  • Paraphrase.
  • Be patient – ask “What are you going to do about it?”
  • Stick to the issue – “I need to know what you are going to do about….”
  • Develop action plans over tight time-frames.

 

 

 

 

 

 

 

For more insights check out our resource Managing Difficult Employees

 

(view all Weekly Tips)