Register now and create a new User Login - It's free and only takes a minute.
You get complete access to:
Gather the facts and then use the DEAL WITH IT formula...
See our latest releases...
We can provide trainers to create and run customised courses and training webinars for you using the resources on this site anywhere in the world.
For more information contact us:
Take a look at a selection of our short articles to give you a feel for our views on topical issues.
Download the articles for FREE. Use them any way you want.
How to handle defensive people.....
When raising a performance problem with an employee you do not always get an open/accepting response.
Here are some tips for handling a defensive reaction.
In this response the person is highly defensive and may not accept the existence of the problem and/or their part in it. They could be described as ‘prickly’.
For more insights check out our resource Managing Difficult Employees