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Tackling Behavioural Performance Problems

Gather the facts and then use the DEAL WITH IT formula...

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20th March 2015

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Weekly Tip Thirteen


Describing Performance Measures

Describing performance measures which motivates....


A performance measure is a written statement, agreed with an employee, which expresses in a specific way the standard of performance which will be considered effective by the manager.  Use the following three types of measures to ensure clarity and measurability.

Quantifiable Measures

  • Use numbers, %, deadlines, statistics etc, spell out the precise numeric standard you wish to see attained.


Behavioural Measures

  • Describe the behaviour of someone else who does this part of the job well.
  • Describe the behaviour you wish to see/hear your employee demonstrate.
  • Describe what you do no want to see/hear the person do.
  • Describe the aspect of the job done badly – then reverse the description.


Third Party Feedback Measures

  • Describe the feedback you want to receive from the relevant third party.


i.e. Identify who will be the judge(s) of the person’s performance in the area concerned, and describe the feedback you want to receive from them.



For more insights check out our resource Increasing Performance and Satisfaction





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