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Tackling Behavioural Performance Problems

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Weekly Tip Eleven


Change Management Process

Manage change successfully...


Below is a process for managing major change.  Use it to plan and implement major change initiatives.


1. Analyse the change – is there a need for it; is there the necessary desire / motivation to deliver it; are the resources available to deliver it?

2. Create a sense of urgency – communicate a “burning platform”; share the facts; spell out the risks / benefits.


3. Form a guiding coalition – identify and form a group of key opinion formers and decision influencers who will own and drive the change.


4. Construct a change plan – describe the current situation as well as the preferred future situation; identify the key issues and a plan to address them; include a stakeholder communication plan.


5. Communicate the plan – face-to-face, in small groups; to key stakeholders, to obtain buy-in to the proposed change.


6. Lead and Manage the Change – get some early wins to show proof; keep communicating the long term vision; use project management skills to deliver results.


7. Create Change Leaders – appoint change champions at all levels within the organisation; train them; reward them.


8. Anchor the Change – ensure that the change becomes part of the new norm; appoint managers who will reinforce it; make the change a part of the ongoing culture.



For more insights check out our resource Planning Change Initiatives



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