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Gather the facts and then use the DEAL WITH IT formula...
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Coach people to solve their problems...
Here’s a process to use with an employee to help them solve a problem they are experiencing.
1. What is the problem?
2. How does it impact you/your team/the organisation?
3. What is the cause of the problem?
4. How has the problem come about?
5. What factors are obstructing a solution?
6. What factors will contribute to a solution?
7. What can you do to remove the obstructions?
8. What are the actions you need to take?
For more insights check out our resource Coaching For Performance Improvement